Privacy Policy

Pandarus Privacy Policy

Last Updated: December 3, 2025

Welcome to Pandarus. We respect your privacy, value your trust, and promise never to treat your personal information the way your inbox treats promotional emails.

This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you use Pandarus (“Services”). By accessing or using Pandarus, you agree to the terms of this Policy.

If you have questions, we’re always here to help — preferably before you panic-scroll.

1. Who We Are

Pandarus, LLC (“Pandarus,” “we,” “our,” “us”) provides marketing, CRM, and automation software to solopreneurs and small businesses.

This Privacy Policy applies to:

  • our websites (including pandarus.io)

  • our software platform and apps

  • our support channels

  • any other services that link to this policy

2. Information We Collect

We collect the following categories of data to provide, secure, and improve the Services.

2.1 Information You Provide

Account Information

  • Name

  • Email address

  • Business details

  • Login credentials

  • User roles or team members (if applicable)

Billing Details

Handled by our external payment processor (e.g., Stripe).
Pandarus does not store full payment card numbers.

Content You Upload

This includes:

  • contacts

  • messages

  • files

  • funnel/website content

  • automations

  • notes

  • pipelines

  • integrations

Anything you put inside Pandarus belongs to you, not us.

2.2 Information Automatically Collected

When you use the Services, we may automatically collect:

Usage & Technical Data

  • IP address

  • Device type

  • Browser type/version

  • Operating system

  • Login timestamps

  • Feature usage patterns

  • Error logs and crash reports

Cookies & Similar Technologies

We use:

  • session cookies

  • analytics cookies

  • preference cookies

  • sometimes marketing pixels (only with consent where required)

You can disable cookies, but some parts of Pandarus may stop behaving politely.

2.3 Information From Third Parties

If you integrate external services (email, calendars, pipelines, payment processors, etc.), we may receive data from them only with your permission.

Examples:

  • email activity data

  • form submissions

  • calendar events

  • CRM fields

  • payment/subscription confirmations

3. How We Use Your Information

We use your data to:

Provide and Manage Your Account

  • create and maintain your profile

  • authenticate your access

  • process payments

  • deliver core functionality

Improve and Enhance the Platform

  • understand feature usage

  • troubleshoot issues

  • optimize performance

  • develop new features

Communicate With You

  • onboarding and training

  • account notices

  • product updates

  • billing alerts

  • support responses

  • promotional messages (you can unsubscribe anytime)

Security & Fraud Prevention

  • detect suspicious activity

  • protect the integrity of the platform

  • comply with legal, tax, and regulatory requirements

4. Legal Basis for Processing (GDPR)

For users in the European Union/EEA:

We process your information based on:

  • Contract necessity (to deliver the service you signed up for)

  • Legitimate interest (security, product improvement)

  • Consent (marketing emails, optional integrations)

  • Legal obligation (financial recordkeeping)

5. Sharing Your Information

We do not sell or share your personal data as defined under the CCPA/CPRA.

However, we may share information with:

Service Providers

Trusted partners who help us run Pandarus — such as:

  • hosting providers

  • payment processors (e.g., Stripe)

  • analytics tools

  • customer support software

  • email delivery services

All are bound by confidentiality and data-protection agreements.

Legal & Compliance

We may disclose information if legally required, such as:

  • subpoenas

  • regulatory requests

  • fraud investigations

Business Transfers

If Pandarus is ever acquired, merged, or restructured, your data may be transferred — but your rights remain intact.

6. Data Retention

We retain data according to the following general guidelines:

  • Account Data: retained while your account is active

  • Billing Records: retained for up to 7 years (tax laws)

  • Support Communications: 12–36 months

  • Backups: 30–90 days

  • Deleted Accounts: fully removed within 30–60 days unless legally required otherwise

You can request earlier deletion at any time.

7. Your Rights

Depending on your location, you may have the right to:

  • access the personal data we hold about you

  • correct inaccurate information

  • request deletion (“right to be forgotten”)

  • restrict or object to processing

  • receive a copy of your data in a portable format

  • withdraw consent where applicable

  • file a complaint with your data protection authority

To exercise these rights, email us at [Insert Email].

8. Children’s Privacy

Pandarus is not intended for children under 18.
We do not knowingly collect data from minors.
If you believe a minor has created an account, contact us so we can remove it.

9. International Data Transfers

Your information may be stored or processed in the United States or other jurisdictions where our service providers operate.

We use appropriate safeguards (standard contractual clauses and similar protections) to ensure your data remains secure.

10. How We Protect Your Data

We use industry-standard administrative, technical, and physical safeguards, including:

  • encryption in transit

  • encryption at rest

  • secure hosting infrastructure

  • access controls and authentication

  • routine security reviews

  • least-privilege access policies

No system is completely invincible, but we take security seriously and continuously improve our approach.

11. Data Processing Addendum (DPA)

For customers who require GDPR or enterprise-level compliance, we make a Data Processing Addendum available upon request.

This DPA outlines:

  • processor/subprocessor obligations

  • standard contractual clauses

  • data-handling commitments

Request a copy at: [Insert Email]

12. Changes to This Policy

We may update this Privacy Policy occasionally.
When we do, the “Last Updated” date will change.

If the updates are material, we will notify you by:

  • email

  • dashboard notification

  • or a notice on our website

Continued use of Pandarus after updates means you accept the changes.

13. Contact Information

Questions about this Privacy Policy?
Want a data export or deletion?
Need the DPA?

Email: [email protected]
Address: 1333 Chelsea Ct., Morrow, OH 45152

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